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This page sets out how 88ra operates its terms, what applies to your account, and how you can act on your rights. Access to our platform depends on your local law and the region from which you connect.
Our terms govern every interaction you have with 88ra — from the moment you open an account to the way transactions are recorded against your wallet. Availability of our platform, including access to games and payment options such as Nagad, Rocket and Upay, is subject to the laws of your jurisdiction and the eligible regions we serve. We do not extend access where local law prohibits it, and it is your responsibility to confirm that using our platform is lawful where you are located. When you complete a deposit or withdrawal through a supported local payment route, the transaction record is tied to your registered account and stored in line with our data retention policy. We update our terms when our operations change, and we publish those changes here. Continuing to use your account after an update means you accept the revised terms. If any part of these terms conflicts with local law in your jurisdiction, the local law applies to that part. Questions about how a specific clause affects your account can be directed to our support team through the contact routes listed on this page.
Understanding where our legal terms apply helps you know what to expect. Four distinct areas shape how this policy interacts with your account and your use of the platform.
Our terms apply fully to registration, login, identity verification and account suspension. Any action taken on your account — opening, closing or querying it — falls inside this policy. Access is available only in regions where local law permits it.
Deposits and withdrawals processed through Nagad, Rocket or Upay are governed by these terms alongside the payment provider's own conditions. We record transaction data in your account history, but the payment rail's own rules operate separately from ours.
Game content supplied by studios in our lobby — including titles available from PG Soft, Pragmatic Play, Bigtime Gaming and JDB — is covered by these terms for the purpose of fair use and account activity. We do not override the content rules of those studios.
Links or integrations that take you outside our platform — including external payment gateways or third-party verification tools — are not covered by this policy. We have no authority over those services. Review their terms directly before you use them.
You have clear, actionable options available under our policy. Start with your account settings page — that is where your personal details, transaction history and communication preferences are stored. If any detail is incorrect, you can correct it directly from the account edit screen without contacting support first. For transaction records tied to Nagad, Rocket or Upay, the history section of your wallet view shows each entry with its date and status. If you believe a record is wrong, raise it through the support route listed on this page with the transaction reference visible in your history. Requests to close your account or ask questions about how your data is handled are processed through our published contact channels. We aim to acknowledge every query, though response times are not something we can commit to in writing here. Where a query involves your payment wallet or identity documents, have those details ready when you write to us.
Open the transaction history section of your account to see every deposit and withdrawal tied to your wallet, including Nagad and Rocket entries, with dates and status labels visible without any additional request.
Account name, contact details and communication preferences can be edited from the account settings screen. Make the change directly in the form shown there and save it — no support ticket needed for standard edits.
If a clause in our terms is unclear or you believe something applies differently to your account, write to us through the support route below. Include your account reference so our team can locate your record quickly.
For account closure, data queries or any formal request under this policy, use the published contact channels listed in the support section of this page. Describe your request clearly and attach any relevant transaction reference.
We publish the contact routes below for policy queries, account questions and formal requests. Use the channel that suits your situation — email for detailed written queries, live chat for quicker account questions.
Send your policy or account query to our published support email address. Include your account reference and a clear description of your request. Email is the appropriate route for formal data or policy questions.
Open the live chat widget from your signed-in account page to ask account or policy questions in real time. This route works well for shorter clarification requests about your wallet history or account status.
Our help centre, accessible from the footer of every page, contains published answers to common policy questions. Check there first — many account and transaction questions are covered without needing to contact support directly.
We handle the data tied to your account with a clear retention policy and transparent cookie practices. Here is how each area works in practice.
Account data — including your registered details and transaction records from Nagad, Rocket or Upay — is retained for the period required by our operating policy. You can request a summary of the data we hold by contacting support through the published email route.
We use cookies to keep your session active, remember your language setting and understand how pages are used. You can manage cookie preferences from the settings accessible in your browser. Disabling certain cookies may affect how the account session behaves on your device.
Your login credentials are your responsibility. Do not share your password with anyone. If you suspect your account has been accessed without your permission, contact us immediately through live chat or email so we can flag the account for review.
To request a correction to your account data or ask how long specific records are retained, write to us using the email contact route. State your account reference and the specific data point you are asking about so we can respond accurately.
These questions cover what our policy means for your account, your data and your ability to act on your rights. If your question is not here, use the email or live chat route to ask us directly.
Yes. Access to our platform depends on the laws of your location and the eligible regions we serve. We do not provide access where local law prohibits it. It is your responsibility to confirm that using our platform is lawful where you are.
The current version of our terms is published on this site. When terms change, the updated version appears here. Continuing to use your account after a change is published means you accept the updated terms as they stand.
Open the account settings screen while signed in. Most personal details — name, contact information, communication preferences — can be edited directly in the form shown there. Save the change and it updates immediately on your account record.
Yes. Send a written request through our published email support route. Include your account reference so we can locate your record. We will confirm the categories of data we hold in line with our published retention policy.
Every deposit and withdrawal processed through Nagad, Rocket or Upay is logged in your account's transaction history with a date and status. Those records are retained in line with our data policy. If an entry looks wrong, contact support with the transaction reference visible in your history.
Write to us through the email support route listed on this page. State your account reference and confirm that you are requesting closure. We will confirm receipt and walk you through the steps shown in our account closure process before we act on it.